State of practice of user-developer communication in large-scale it projects

• Verfasst von: Abelein, Ulrike [VerfasserIn]
• Verfasst von: Paech, Barbara [VerfasserIn]
• Titel: State of practice of user-developer communication in large-scale it projects
• Verf.angabe: Ulrike Abelein, Barbara Paech
• Jahr: 2014
• Umfang: 17 S.
• Fussnoten: Gesehen am 30.07.2017
• Titel Quelle: Enthalten in: Salinesi, CamilleRequirements Engineering: Foundation for Software Quality
• Ort Quelle: Cham : Springer, 2014
• Jahr Quelle: 2014
• Band/Heft Quelle: (2014), Seite 95-11
• ISBN Quelle: 978-3-319-05843-6
• DOI: doi:10.1007/978-3-319-05843-6_8
• Datenträger: Online-Ressource
• Sprache: eng
• K10plus-PPN: 1578061385

Abstract

[Context and motivation] User participation in software development is considered to be essential for successful software systems. Especially missing direct communication between users and developers can cause various issues in large-scale IT projects. [Question/Problem] We want to understand current practices of user-developer communication in large-scale IT projects, the factors for, and consequences of communication gaps, and what experts suggest to prevent them. [Principal ideas/results]: We conducted a series of semi-structured interviews with twelve experts. The experts work on the coordination of Business and IT and describe their experiences gained in 69 large-scale IT projects. The analysis of our interviews showed that direct user- developer communication is limited and that no commonly used method for the user-developer communication in the design and implementation activity exists. [Contribution]: The interviews helped us to understand current practices and issues resulting from missing communication. Furthermore, we can confirm the need for a method enhancing user-developer-communication in large-scale IT projects.