Kommunikationsgewohnheiten von Klinikärzten in deutschen Kinder- und Jugendkliniken

• Verfasst von: Kölfen, Wolfgang [VerfasserIn]
• Titel: Kommunikationsgewohnheiten von Klinikärzten in deutschen Kinder- und Jugendkliniken
• Titelzusatz: Ergebnisse einer Befragung
• Paralleltitel: Communication habits of clinicians in German children’s hospitals
• Paralleltitelzusatz: results of a survey
• Verf.angabe: W. Kölfen
• E-Jahr: 2015
• Jahr: June 2015
• Umfang: 7 S.
• Fussnoten: Gesehen am 13.12.2018
• Titel Quelle: Enthalten in: Monatsschrift Kinderheilkunde
• Ort Quelle: Berlin : Springer, 1996
• Jahr Quelle: 2015
• Band/Heft Quelle: 163(2015), 6, Seite 583-589
• ISSN Quelle: 1433-0474
• DOI: doi:10.1007/s00112-015-3340-9
• Datenträger: Online-Ressource
• Sprache: ger
• Sach-SW: Arzt-Eltern(Patient)-Beziehung
• Sach-SW: Berufserfahrung
• Sach-SW: Clinical competence
• Sach-SW: Empathie
• Sach-SW: Empathy
• Sach-SW: Klinische Kompetenz
• Sach-SW: Physician-parent (patient) relations
• Sach-SW: Professional experience
• Sach-SW: Satisfaction
• Sach-SW: Zufriedenheit
• K10plus-PPN: 1585161721

Abstract

Background: Doctor-parent communication is considered essential in pediatric daily medical practice. Aim: A survey was carried out using a questionnaire to assess the communication habits of pediatric residents and pediatricians in German children’s hospitals in order to collate the number and length of daily doctor-patient consultations in relation to the severity of the patient illness. Moreover, the frequency of aggressive behavior from parents and the physicians’ emotional perception of daily doctor-parent consultations were also surveyed. Material and methods: A total of 302 questionnaires were returned. The participants were attendees at the revision course offered by the German Society of Pediatrics and Adolescent Medicine (DGKJ) as well as delegates at the residents’ convention of the Professional Association of Pediatricians (BVKJ). Among the responses received 31 % were from male and 69 % from female doctors. The professional experience of the participants was as follows: 106 participants had 2-5 years experience, 69 had 5-10 years experience and 83 had a medical experience of more than 10 years. Of the participants 84 % had never had professional training in communication skills and 96 % thought that such training is of great importance. Results: Of the participants 77 % performed 10-40 doctor-parent consultations per day. In cases of uncomplicated diseases conversations required 2-10 min; however, in cases of chronically ill children more than 15 min were required. All doctors have experienced aggressive behavior from parents during doctor-parent consultations; 15 % reported having had such experiences up to twice a week, while 45 % had them up to twice a month. Pediatric residents have an emotionally more negative perception of doctor-parent consultations. They experience more stress and have less appreciation during the consultations and hence have less interest in them. Parents with chronically ill children received longer doctor-parent consultations if the treating doctor had a more positive emotional perception of such conversations. This difference was statistically significant. Conclusion: Regular engagement with the subject of communication in the medical practice leads to a higher job satisfaction among doctors. Pediatric residents and pediatricians should therefore receive professional training in communication skills, which would enable them to cope better with the manifold challenges in the daily routine.