Aligning Training and Client Expectations

• Verfasst von: Brenner, Michael [VerfasserIn]
• Titel: Aligning Training and Client Expectations
• Institutionen: Safari, an O’Reilly Media Company.
• Verf.angabe: Brenner, Michael
• Ausgabe: 1st edition
• Verlagsort: [Erscheinungsort nicht ermittelbar]
• Verlag: Association for Talent Development
• Jahr: 2014
• Umfang: 1 online resource (20 pages)
• Fussnoten: Online resource; Title from title page (viewed June 1, 2014)
• ComputerInfo: Mode of access: World Wide Web.
• Datenträger: Online-Ressource
• Sprache: eng
• Sach-SW: Electronic books ; local
• K10plus-PPN: 1694872653
• K10plus-PPN:
  Universitätsbibliothek
• Lokale URL UB: Zum Volltext
• Lokale URL UB: Bibliothek der Medizinischen Fakultät Mannheim der Universität Heidelberg
• Bibliothek/Idn: UW / m3624864920
• Lokale URL Inst.: Zum Volltext

Abstract

This title focuses on what trainers need to consider in order to achieve alignment with customer expectations to achieve outstanding results. From setting the stage with authenticity to managing contractual issues, trainers will learn how to manage the data collection, analysis, implementation and follow up of training to meet client expectations. The two-part job aid include a self-assessment on managing feedback as well as how to structure client interview for successful training program alignment.