The Conflict Resolution Toolbox, 2nd Edition

• Verfasst von: Furlong, Gary [VerfasserIn]
• Verfasst von: Moore, Christopher [VerfasserIn]
• Titel: The Conflict Resolution Toolbox, 2nd Edition
• Institutionen: Safari, an O’Reilly Media Company. [MitwirkendeR]
• Verf.angabe: Furlong, Gary
• Ausgabe: 2nd edition
• Verlagsort: [Erscheinungsort nicht ermittelbar]
• Verlag: Wiley
• Jahr: 2020
• Umfang: 1 online resource (272 pages)
• Fussnoten: Online resource; Title from title page (viewed September 16, 2020)
• ISBN: 978-1-119-71758-4
• ComputerInfo: Mode of access: World Wide Web.
• Datenträger: Online-Ressource
• Sprache: eng
• Sach-SW: Electronic books ; local
• K10plus-PPN: 1739145747
• K10plus-PPN:
  Universitätsbibliothek
• Lokale URL UB: Zum Volltext
• Lokale URL UB: Bibliothek der Medizinischen Fakultät Mannheim der Universität Heidelberg
• Bibliothek/Idn: UW / m3806969582
• Lokale URL Inst.: Zum Volltext

Abstract

PRAISE FOR THE CONFLICT RESOLUTION TOOLBOX SECOND EDITION "I have been using and recommending The Conflict Resolution Toolbox since its first edition. It is rare to find a resource with such practical tools in a field that is so concrete, but often struggles to bridge theory and practice. In this increasingly complex world, it is vital to have models to resort to when we reach impasse in conflict. I recommend The Conflict Resolution Toolbox to anyone engaged in resolving conflicts in any discipline." —Martha E. Simmons, JD, LLM, PHD, Academic Director, Winkler Institute of Dispute Resolution and Director, Mediation Clinic and Intensive Program, Toronto, Canada "We all know one thing about conflict: It is messy! Furlong's models offer mediators, facilitators, lawyers, psychotherapists and others 'a leg up' in more swiftly figuring out what is going on and what is needed. Furlong does not offer up a single 'truth', style or theory, so much as a collection of effective tools that professionals, groups and families can use to better understand what they are experiencing and how they can approach achieving better results. Highly recommended!" —James C. Melamed, JD, CEO, Mediate.com "Gary Furlong has done it again! A long-time leader in the conflict resolution field, Gary has added two new 'power tools' to what was already the essential conflict resolution toolkit. His new chapters in this Second Edition deal with 'The Law of Reciprocity' and 'Loss Aversion Bias'. I am proud and thankful to add this book to my already growing conflict resolution bookcase, knowing that this is a volume I will go to again and again. I highly recommend it for anyone in the field." —Rick Weiler, Mediator, Arbitrator, Weiler ADR Inc., Ottawa, Canada "Gary Furlong uniquely provides invaluable, practical tools that help in understanding, preventing, and resolving conflict. This is a must-have reference book for anyone who cares about mitigating the role destructive conflict plays in our professional and personal lives and finding strategic benefit in tools that work. Gary has created a book that is both aspirational and practical. It's so challenging to create simple-to-use tools supported by complex concepts and Gary does this better than anyone." —Joshua A. Gordon, JD, MA, Arbitrator for the Court of Arbitration of Sport, Senior Practitioner at the Sports Conflict Institute, and Woodard Family Foundation Fellow Senior Instructor of Sports Business at the University o...

Abstract

"Since the first edition of this book was published in 2005, technological and scholarly advances have made significant contributions to our understanding of how we communicate and engage with each other. This Second Edition recognizes the important research done over the last 15 years in the fields of neuroscience, neuropsychology, and behavioural economics with two new models that look at the deeper patterns and biases our million-year-old brains use to connect and make decisions. It also recognizes the value that the tools in the first edition brought to practitioners everywhere, retaining and refining the models that have been recognized as powerful and useful tools in resolving conflict between people. The technology we all use to communicate may have changed, but human nature and our experience of conflict is still very much with us. Imagine for a moment that you are faced with a conflict. Imagine, for example, that your new neighbour loves to have guests over many nights of the week until the early hours of the morning, keeping you up with the noise. When you talk to your neighbour, he laughs and tells you, "Loosen up, have some fun. Come and join us if you want! You need to enjoy life more!" You go home after the conversation and get increasingly angry. You think about how insensitive he is, how little he cares for other people. You begin to think that he may actually be retaliating for the fact that your dog barks every now and then, which he complained about once. Given how you see the problem, you vow to call the police the next time he has a party during the week. This conflict is headed for a significant escalation. We are all faced with conflict situations in many aspects of our lives, whether in our personal life, in the workplace, or with just about anyone we meet. Given how common conflict situations are and how frequently we deal with conflict, you would think that we'd all be pretty good at handling conflict and building, or re-building, relationships"--