The service desk handbook

• Verfasst von: Nair, Sanjay [VerfasserIn]
• Titel: The service desk handbook
• Institutionen: IT Governance Publishing, [Verlag]
• Verf.angabe: Sanjay Nair
• Ausgabe: [First edition].
• Verlagsort: [Place of publication not identified]
• Verlag: IT Governance Publishing
• Jahr: 2023
• Umfang: 1 online resource (1 video file (1 hr., 35 min.))
• Illustrationen: sound, color.
• Fussnoten: Online resource; title from title details screen (O’Reilly, viewed May 7, 2024)
• ISBN: 978-1-78778-424-6
• ISBN: 1-78778-424-X
• Datenträger: Online-Ressource
• Sprache: eng
• Sach-SW: Instructional films
• Sach-SW: Nonfiction films
• Sach-SW: Internet videos
• K10plus-PPN: 1890483664
• K10plus-PPN:
  Universitätsbibliothek
• Lokale URL UB: Zum Volltext
• Lokale URL UB: Bibliothek der Medizinischen Fakultät Mannheim der Universität Heidelberg
• Bibliothek/Idn: UW / m4533710093
• Lokale URL Inst.: Zum Volltext

Abstract

The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL® to accomplish their tasks while making the necessary adaptations as per their organisation’s needs.