Business process modeling, simulation and design

• Verfasst von: Laguna, Manuel [VerfasserIn]
• Verfasst von: Marklund, Johan [VerfasserIn]
• Titel: Business process modeling, simulation and design
• Verf.angabe: Manual Laguna, Johan Marklund
• Ausgabe: [First edition].
• Verlagsort: Noida
• Verlag: Pearson
• E-Jahr: 2011
• Jahr: [2011]
• Umfang: 1 online resource (448 pages)
• Illustrationen: illustrations
• Fussnoten: Includes index
• ISBN: 978-1-299-60109-3
• ISBN: 1-299-60109-X
• Datenträger: Online-Ressource
• Sprache: eng
• Sach-SW: Gestion d'entreprise
• Sach-SW: Réingénierie organisationnelle
• K10plus-PPN: 1890484873
• K10plus-PPN:
  Universitätsbibliothek
• Lokale URL UB: Zum Volltext
• Lokale URL UB: Bibliothek der Medizinischen Fakultät Mannheim der Universität Heidelberg
• Bibliothek/Idn: UW / m4533719325
• Lokale URL Inst.: Zum Volltext

Abstract

This book covers the design of business processes from a broad quantitative modeling perspective. The text presents a multitude of analytical tools that can be used to model, analyze, understand and ultimately, to design business processes. The range of topics in this text include graphical flowcharting tools, deterministic models for cycle time analysis and capacity decisions, analytical queuing methods, as well as the use of Data Envelopment Analysis (DEA) for benchmarking purposes. And a major portion of the book is devoted to simulation modeling using a state of the art discrete-event simulation package.