Handling difficult conversations

• Titel: Handling difficult conversations
• Institutionen: Skillshub Ltd., [MitwirkendeR]
• Institutionen: Packt Publishing, [Verlag]
• Ausgabe: [First edition].
• Verlagsort: [Birmingham, United Kingdom]
• Verlag: Packt Publishing
• E-Jahr: 2024
• Jahr: [2024]
• Umfang: 1 online resource (1 video file (30 min.))
• Illustrationen: sound, color.
• Fussnoten: Online resource; title from title details screen (O’Reilly, viewed September 3, 2024)
• ISBN: 978-1-83664-817-8
• ISBN: 1-83664-817-0
• Datenträger: Online-Ressource
• Sprache: eng
• Sach-SW: Communication interpersonnelle
• Sach-SW: Information
• Sach-SW: Instructional films
• Sach-SW: Nonfiction films
• Sach-SW: Internet videos
• Sach-SW: Films de formation
• Sach-SW: Films autres que de fiction
• Sach-SW: Vidéos sur Internet
• K10plus-PPN: 1903892473
• K10plus-PPN:
  Universitätsbibliothek
• Lokale URL UB: Zum Volltext
• Lokale URL UB: Bibliothek der Medizinischen Fakultät Mannheim der Universität Heidelberg
• Bibliothek/Idn: UW / m4585376216
• Lokale URL Inst.: Zum Volltext

Abstract

In today's fast-paced world, navigating difficult conversations is an invaluable skill. This comprehensive course equips you to approach challenging situations with confidence and clarity. Start by building your assertiveness in the face of aggressive behavior and learn how to close difficult conversations while maintaining healthy relationships. Master the nuanced art of delivering bad news to ensure your message is understood and not dismissed. Gain insights into handling difficult people, a crucial aspect of any leadership role. The course provides strategies to deal with challenging individuals, helping you stay composed and focused on positive outcomes. Learn a four-step process for holding difficult conversations effectively, ensuring clear and comfortable communication. Preparation is key, and this course emphasizes the importance of planning your conversations to deliver difficult messages effectively. Understand why difficult conversations are inevitable for leaders and how they can be beneficial. With real-world examples and practical techniques, you'll be able to apply these skills immediately in your professional life, enhancing your ability to manage tough interactions successfully.