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@book{UBHD-68728910,
  author={Agutter, Claire},
  organization={Safari, an O’Reilly Media Company.},
  title={ITIL® 4 Direct, Plan and Improve (DPI) - Your companion to the ITIL 4 Managing Professional and Strategic Leader DPI certification},
  edition={1st edition},
  publisher={IT Governance Publishing},
  address={[Erscheinungsort nicht ermittelbar]},
  year={2021},
  pages={1 online resource (194 pages)},
  language={eng},
  isbn={978-1-78778-284-6},
  note={Online resource; Title from title page (viewed February 25, 2021)},
  url={https://learning.oreilly.com/library/view/-/9781787782846/?ar},
  library={UB ; UW},
}