Bed, bath & bankruptcy

• Verfasst von: Knowles, Jonathan [VerfasserIn]
• Verfasst von: Baris, Russell [VerfasserIn]
• Verfasst von: Hunsaker, B. Tom [VerfasserIn]
• Verfasst von: Ettenson, Richard [VerfasserIn]
• Titel: Bed, bath & bankruptcy
• Titelzusatz: lessons for senior leaders : research reveals that a focus on finances is no substitute for creating customer value when a company is struggling
• Verf.angabe: Jonathan Knowles, Russell Baris, B. Tom Hunsaker, Richard Ettenson
• Ausgabe: [First edition].
• Verlagsort: [Place of publication not identified]
• Verlag: MIT Sloan Management Review
• Jahr: 2023
• Umfang: 1 online resource (9 pages)
• Illustrationen: illustrations
• Fussnoten: Reprint #64440
• Datenträger: Online-Ressource
• Sprache: eng
• K10plus-PPN: 1850982643
• K10plus-PPN:
  Universitätsbibliothek
• Lokale URL UB: Zum Volltext
• Lokale URL UB: Bibliothek der Medizinischen Fakultät Mannheim der Universität Heidelberg
• Bibliothek/Idn: UW / m4343637204
• Lokale URL Inst.: Zum Volltext

Abstract

A survey of more than 1,600 Bed Bath & Beyond shoppers reveals why a business recovery strategy set in motion by a new management team in 2019 failed: The BB&B leadership team’s focus on cost cutting overlooked the importance of creating value for customers. The story of the retailer’s bankruptcy is a cautionary tale for other businesses that are struggling to adapt and at risk of losing sight of customer value creation amid increased competition in a changing market.